Return & Refund Policy

Effective Date: May 13, 2025

Last Updated: May 13, 2025

At BikeBox Parts, we strive to make the buying and selling of used bicycle parts as fair and transparent as possible. Please read our Return & Refund Policy carefully before making a purchase.

1. General Policy

Because many items sold on BikeBox Parts are used or one-of-a-kind, all sales are generally final, unless one of the following conditions applies:

• The seller explicitly offers a return policy in their listing.
• The item you received is significantly not as described.
• The item is defective, damaged in transit, or incomplete and this was not disclosed.

We encourage buyers to carefully review product photos and descriptions before purchasing.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• The return is requested within the allowed time frame stated in the item listing.
• The item is in the same condition as received.
• The item was not altered, installed, or used after purchase.
• The issue is documented with photos or videos.

Non-eligible items include:

• Items marked "Final Sale" or "As-Is".
• Items that were installed, damaged by the buyer, or modified after delivery.
• Complaints about cosmetic wear that was visible in the original listing.

3. How to Request a Return

To start a return, go to your Account page > My Purchases. Click on the three dots on the top right of the order, and select "Return Order".

Buyers are always responsible for buying shipping in the case of a return. It is at the seller's discretion if they choose to reimburse customers for return shipping.

4. Refunds

If your return is received:

• You will be refunded to your original payment method, excluding shipping fees, unless the issue was due to seller error, in which case the seller is obligated to refund the full amount.
• Refunds may take 5–14 business days to process depending on your payment provider.
• Return shipping is generally the buyer’s responsibility unless the return is due to misrepresentation.

5. Disputes Between Buyers and Sellers

BikeBox Parts facilitates communication between buyers and sellers but is not a party to the transaction. In case of disputes:

• We will assist in resolving the issue fairly.
• We reserve the right to make a final decision based on evidence provided.
• Abuse of the return process may result in account suspension.

6. Damaged or Lost Packages

If your item was damaged in shipping or did not arrive, contact the seller via email within 48 hours of the delivery or expected delivery date. We may require photos of the packaging and damaged item for carrier claims.

7. Contact Us

If you have any questions about this policy, feel free to contact us:

Email: [email protected]

Disclaimer: This policy applies only to purchases made on the BikeBox Parts platform. Individual sellers may offer additional guarantees or return terms.